Questions, answered directly.

Artisan Chauffeur & Concierge is a premium ground transportation concierge. We don’t own vehicles or employ chauffeurs — we arrange rides through rigorously vetted local operators across the North American commercial footprint, giving you local expertise with concierge-level coordination.

Submit a quote request with your trip details. Our concierge team identifies the best vetted operator for your needs and market, confirms the arrangement, and monitors the ride from start to finish. You receive chauffeur details and pickup instructions before your trip.

We serve the North American commercial footprint: New York, Los Angeles / Orange County, Boston, Chicago, South Florida, Atlanta, Seattle, Denver, Washington DC / NoVA / Montgomery County, San Francisco Bay Area, Dallas-Fort Worth, Houston, Orlando / Tampa, Toronto / GTA, Vancouver / Lower Mainland, Montreal, Calgary, and Ottawa-Gatineau.

Operators in the network are reviewed for proper licensing, operating authority, jurisdiction-specific insurance documentation, chauffeur requirements, vehicle condition, and professional service standards. Performance is evaluated through trip feedback and periodic review.

Operators in our network provide a range of vehicles including luxury sedans (Mercedes S-Class, BMW 7 Series), SUVs (Cadillac Escalade, Lincoln Navigator), Mercedes-Benz Sprinter vans (up to 14 passengers), and specialty vehicles depending on the market.

We recommend requesting service at least 24 hours in advance for the best availability. However, our concierge team can often accommodate same-day and last-minute requests depending on the market.

Quotes are provided on a per-trip or hourly basis with the vehicle class, base fare, wait policy, included items, and pass-through variables disclosed before confirmation. Pricing varies by market, vehicle type, distance, timing, airport or regulator fees, and day-of changes.

Yes. We work with corporate travel departments to establish managed ground transportation programs with preferred pricing, consolidated invoicing, approved vehicle classes, and detailed trip reporting.

For airport transfers, flights are monitored in real time and pickup times are adjusted accordingly. The assigned chauffeur will be there when you land, not when you were originally scheduled to arrive. Complimentary wait time is included.

Yes. Cancellation and modification policies vary by operator and service type. Details are provided at the time of trip confirmation. Our concierge team is available to assist with any changes.