The vetting gate
every operator clears.
Every operator in the Artisan Chauffeur & Concierge network clears the same vetting gate before assignment — coverage documentation, licensing, vehicle quality, and professional conduct. The same standard applies in every market.
Documentation reviewed
TLC · DOT · TCP · Local
Late-model · Inspected · Clean
Continuous · Feedback-audited
Vetting is the gate — not the marketing.
Before any operator joins the Artisan Chauffeur & Concierge network, they undergo a comprehensive vetting process that evaluates every aspect of the business — from licensing documentation, to vehicle condition, to chauffeur professionalism on the ground.
We verify operator compliance documents, confirm DOT, TCP, and local authority where applicable, and conduct structured reviews of safety records, complaint history, and client feedback. No operator is listed before the file is closed.
Vetting is not a one-time event. Every operator is re-evaluated on a rolling schedule, and performance is tracked on every ride. Operators that fall below standard are rotated out of the network.
What every operator has to meet.
Coverage documentation
Operators provide current coverage documentation aligned to the requirements of their jurisdiction. The file is reviewed before assignment and during periodic updates.
Background checks
Operators are required to conduct comprehensive screening of their chauffeurs, including criminal history, motor vehicle records, and drug testing.
Licensing and authority
Every operator holds the full licensing stack for their market — TLC, DOT, TCP, PSC, or local equivalent — plus any permits required to touch an airport ramp.
Vehicle standards
Executive sedans, SUVs, vans, and coaches are reviewed for age, condition, cleanliness, class fit, and equipment before being matched to the itinerary.
Professional conduct
Chauffeurs adhere to a written code of conduct covering appearance, punctuality, discretion, lobby etiquette, and the quiet handling of celebrity and principal travel.
Ongoing monitoring
Operators are evaluated through trip feedback, issue reports, periodic file review, and service history. Operators that fall below standard are rotated out.
Book against the standard.
Every quote is issued against the same vetting gate. Tell us the itinerary and a concierge sends a quote by email with the proposed operator, vehicle class, price, and the documented standard behind it.
— CONCIERGE REVIEW · NO OBLIGATION