- — WAIT TIME
- Wait time is built into the quoted duty window. The quote should state the included time, minimum hourly window, overtime treatment, and how schedule extensions are handled.
- — CANCELLATION
- Cancellation terms are quote-specific and depend on vehicle class, operator availability, service type, cruise date, event date, airport or FBO details, and whether a Sprinter or multi-vehicle program is reserved.
- — GRATUITY
- Gratuity treatment is stated in the quote so the traveler, assistant, planner, or family office knows whether it is included, optional, or handled separately.
- — TOLLS · SURCHARGES
- Tolls, airport fees, parking, ferry-related costs, FBO costs, cruise terminal staging, venue costs, and other pass-through costs are handled according to the quote terms.
- — EXTRA STOPS
- Extra stops, route changes, and schedule extensions should be requested before service when possible; day-of changes depend on operator availability and may change the quote.