- — WAIT TIME
- Wait time is built into the quoted duty window. The quote should state the included time, minimum hourly window, overtime treatment, and how extensions are handled when a meeting, appointment window, or event release runs long.
- — CANCELLATION
- Cancellation terms are quote-specific and depend on vehicle class, operator availability, service type, event or sailing date, airport details, and whether a Sprinter or multi-vehicle program is reserved.
- — GRATUITY
- Gratuity treatment is stated in the quote so the traveler, assistant, scheduler, or family office knows whether it is included, optional, or handled separately.
- — TOLLS · SURCHARGES
- Tolls, airport fees, parking, staging, venue costs, and other pass-through costs are handled according to the quote terms, including the Hardy Toll Road, Sam Houston Tollway, Westpark Tollway, and Grand Parkway assumptions stated in the routing plan.
- — EXTRA STOPS
- Extra stops, route changes, and schedule extensions should be requested before service when possible; day-of changes depend on operator availability and event-traffic conditions and may change the quote.