- — WAIT TIME
- The quote states the included wait window and how additional waiting time is billed. JFK customs variance, LGA Cell Phone Lot staging, and event-night releases at Citi Field or the USTA grounds each need a different wait structure than a residential pickup — the quote spells out which applies.
- — CANCELLATION
- The cancellation window is disclosed before confirmation and may tighten during the US Open window, Citi Field playoff or concert nights, and wedding peak weekends because operator inventory is held against a specific pickup period.
- — GRATUITY
- The quote states whether gratuity is included, discretionary, or billed separately. The receipt is structured to match the quote, so airport, event, and wedding trips reconcile cleanly against the original confirmation.
- — TOLLS · SURCHARGES
- The quote states how Queens-Midtown Tunnel and RFK Bridge tolls, Port Authority FHV access fees on JFK / LGA trips ($3.50 pickup + $3.50 dropoff effective March 15, 2026), and the MTA Congestion Relief Zone pass-through ($0.75 non-HVFHV per trip below and including 60th Street) are handled. The Queensboro Bridge is toll-free, and FDR Drive routing is CRZ-exempt.
- — EXTRA STOPS
- Extra stops should be listed before confirmation when possible — Queens airport, wedding, and event itineraries often add a second household, a banquet hall, or a Manhattan continuation that can change the vehicle class or route. Hourly retainer is the cleaner structure when the day's stop list is uncertain.